About rgoodall

rgoodall

Good Morning Liz: I trust you had a good weekend. You did provide quite the luandry list of items to check and I have managed to wade through a good percentage but not all. Unfortunately, I have to leave town for a few days on business and won't be able to complete the list until I return, next week. Consequently, I'm going to ask that you set this issue aside for now and I'll reach out when I return. Thank you, I appreciate you assistance in this matter. Richard

rgoodall

Here is the link to the most recent testing. The last 8 or 9 test had the Z-Wave bridge and the WiFi shutoff. https://testmy.net/quickstats/Richard%20Goodall

rgoodall

Thank you for you quick response. I am moving off of a Century Link DSL circuit. To start with, I expected the overall performance to be an order of magnitude better than DSL. Unfortunately, that has not been the case - so far. I'm not sure there is any one thing that triggered the speed test - just an overall malaise. Attempting to stream video is difficult - numerous stops to buffer. Refresh between web pages is generally "slow". There are frequent occassions when Prime Video times out. Even the testmy.net process is problematic. From the point in time when 25mb is selected until the test actually shows as running in typically in excess of 30 seconds. Similar delays are seen on the upload side. I apologize, the cb:7e device was not disconnected during the test. It has been and all test after 17:00 EST January 06, 2022 have been conducted with this device offline. Additionally, any test run prior to January 03, 2022 did not have this device connected. The cb:73 device is a Z-Wave bridge connected to a pair of local devices and most likely had not impact on the testing. Also, sorry about the SAN. I wasn't aware that is was the account number. Thank you (Gabe) for masking that. Richard

rgoodall

The system was installed on December 27, 2021 and almost from the beginning the performance was below par. System id's are: SAN: [edited for privacy] ESN: 13073932 There have been occassional periods (never more than a couple of hours) when things performed as expected. Below is the URL for the testmy.net results for the past two days. As you can see from the results, the issue doesn't seem to be related to any particular time of day. There are also test results available from prior to January 4th, 2022 but I used a 3mb upload file in those. The system being utilized for the testing is a Lenovo M90 with 16gb of memory. It is running Windows Server 2016 64 bit mode. The browser being used is Firefox 95.0.2. The system is directly connected to LAN 2 port at 1000Mbit full duplex. All WiFi ssid's are set to disabled during the testing. Not entirely sure this is relavent but the router isn't showing any data usage. Even at the sluggish rate the system has been performing, there should be some data being being expended. (My best guess would be roughly 10-12gb). Please let me know what other information you require. https://testmy.net/quickstats/Richard%20Goodall?type=user_name&q=Richard+Goodall&limit=25&dateFull=01-04-2022+%2F+01-06-2022 Thank you Richard Goodall

Online Status	Offline
Date Last Visited	3 weeks ago

About rgoodall

Re: Poor internet speed / overall poor performance

Re: Poor internet speed / overall poor performance

Re: Poor internet speed / overall poor performance

Poor internet speed / overall poor performance