About Patti

Nice!!! What idiots! I teach IT, but just wasn't aware of the workings of HN. Since I haven't really gotten much of an answer, I'll just chalk it up to a learning experience....I've learned not to ask again. ... View more

I have a 9000, but have never seen this before, even though I've sometimes logged in at 6:00 AM. ... View more

I don't think so, because if that was true, it would say that every day when I turn my computer on before 8 AM, and it doesn't. ... View more

Has anyone tried www.beta.facebook.com? That usually works for me when FB is down on HughesNet. ... View more

If you really want to play your games, you have to insert beta.facebook again after you click on the game you're trying to get to.   ... View more

Yep! Here we go again for the second time this month!! I will again try to be patient.  This webpage is not available ERR_CONNECTION_REFUSED Reload Hide details Google Chrome's connection attempt to www.facebook.com was rejected. The website may be down, or your network may not be properly configured. Check your Internet connection Check any cables and reboot any routers, modems, or other network devices you may be using. Allow Chrome to access the network in your firewall or antivirus settings. If it is already listed as a program allowed to access the network, try removing it from the list and adding it again. If you use a proxy server... Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect "Use a proxy server for your LAN". ... View more

It worked for me, too.   ... View more

I was happy because the FB issued seemed resolved for a while, but now I'm sad because it's the same old thing over again. My "connection is refused". I know it's HughesNet that has to fix this. Rebooting and system restore will not work. I guess we shall wait again until HughesNet fixes their problem. Usually is more prevalent with HN9000. ... View more

This is the error message that I get: This webpage is not available ERR_CONNECTION_REFUSED Reload Hide details Google Chrome's connection attempt to www.facebook.com was rejected. The website may be down, or your network may not be properly configured. Check your Internet connection Check any cables and reboot any routers, modems, or other network devices you may be using. Allow Chrome to access the network in your firewall or antivirus settings. If it is already listed as a program allowed to access the network, try removing it from the list and adding it again. If you use a proxy server... Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect "Use a proxy server for your LAN". ... View more

I especially like the part about "complex troubleshooting". ... View more

This is what I got in response.  LOL.  Of course, it has nothing at all to do with HugheNet's end.  Thank you for contacting HughesNet Support.  I appreciate the opportunity to assist you today.   I understand that you are having issues accessing the Facebook webpage.  Thank you for bringing this to our attention, your time and efforts are highly appreciated.   Ms. Perkins, I ran diagnostics from my end and it shows that all parameters are up and fully operational.  The issue you are experiencing may require complex troubleshooting for us to be able to isolate and determine the possible cause of the issue.  Some of these troubleshooting steps will require us to walk you through the steps real time.  You may also check if the website is currently down by accessing www.iidrn.com and enter the web address on the box and click Check.   As a courtesy, I have scheduled a callback from one of our phone support to further assist you regarding this matter.  Please expect to hear from us within 24 hours upon receipt of this email.   However, if you prefer to talk to someone prior to that, you may contact our Phone support at 1-866-347-3292 or through Customer Management Center via http://supportcenter.myhughesnet.com and in the "Contact Us" section of the page, click Email Support / Chat Support.  We are open 24/7 to assist you.   Your case ID for this email contact is __.  You may receive an email survey asking for your feedback about your support experience today.  Please take the time to complete the survey as this would help us continue to improve our service.   Again, thank you for contacting HughesNet Support.  Stay safe and have a great day!     Sincerely,   Hayley Parot HughesNet Representative ... View more

I've tried chat.  No response yet.  And I really dislike calling the Philippines, so if anyone wants to try that, be my guest.  It'll be my last resort. ... View more

I get it.  My satellite TV provider has compensated me in the past.  Just saying that if they are at fault, it's too bad they couldn't work something out with their customers. ... View more

I believe you are correct.  I am using an HN9000 also.  ... View more

I am also on day two of no Facebook.  I can access it on my smartphone, but not on my computer.  I've tried other browsers with no luck either. This has happened before, and it has been HughesNet at fault. They tried to fix it for quite some time a while back, and finally got it working.  It's frustrating to me also, because I have friends out of state that I keep in contact with that way.  My synagogue also posts things daily that I like to read.  I will be patient, because hopefully it will get fixed.  The one thing that does bother me about this is that there will be no monetary compensation from HughesNet for an issue that is theirs and not ours.  ... View more

As far as understanding the person on the other end of the line goes, I have had to ask for someone who speaks better English a few times before I get someone that I can understand.  They are just reading from a script, I believe, because I've had the exact same thing repeated to me over and over again.  Don't be afraid to ask for a better English speaking rep.  It's your right.  You're paying them. ... View more

Thanks for your reply, Liz.  I don't have a wireless router, so wi-fi usage is not the issue.  I turned off auto updates some time ago, so that's not the issue either. Quite a long  time ago I disabled auto play on FB, and I downloaded the status meter some time ago, too.  But, my anytime issues continue.  So, ?????? ... View more

Thanks for your reply, Liz.  I don't have a wireless router, so wi-fi usage is not the issue.  I turned off auto updates some time ago, so that's not the issue either. Quite a long  time ago I disabled auto play on FB, and I downloaded the status meter some time ago, too.  But, my anytime issues continue.  So, ?????? ... View more