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About bprenger
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| Date Last Visited |
04-22-2022
02:11 PM
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03-31-2022
12:54 PM
Canceled service several weeks ago and I’m being notified of an upcoming bill. The product/service did not work and I’m still waiting for the package to return the modem and part of the dish.
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03-16-2022
07:26 PM
Another technician is coming out on Saturday. We’re confident it is not the devices as we can switch to Centurylink and it works. We’re trying to switch from Centurylink to HughesNet because Centurylink is 5mbps and HughesNet says they are 30mpbs. Not sure what else to try.
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- Tags:
- @damian
03-16-2022
06:43 PM
1 Kudo
A technician came out today and replaced the modem. No improvement, it is not functioning. On the phone again. 3/16/22
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- Tags:
- @damian
03-15-2022
07:25 AM
Not at the present time. Hopefully a new modem works or the on site technician can determine what the issue is and resolve it.
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03-12-2022
12:28 PM
No call yesterday 3/11/22 from engineering. 1 week from installation and no internet.
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03-10-2022
09:06 PM
We have two cases. 144396757 and the original I do not have the case number for.
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03-10-2022
07:56 PM
1 Kudo
We had HughesNet satellite internet installed Saturday 3/5/22. Today is Thursday 3/10/22 and we have not been able to use it at all. We are unable to stream anything on the fire stick or pull up a webpage on our phones using WiFi. I’ve called no less than 6 times and spoken with Technical support, advanced technical support and the engineering team. When I spoke to the engineering team Tuesday 3/8/22 they said they would call Thursday 3/10/22 when the weather was better in our area. When I called 3/10/22 after I did not receive a call at the designated time the technician said the note said the engineering team would call Friday. Which is not what I was told and we are projected to get 2-4 inches of snow so I don’t see how that is better weather. I’m not sure what else to try as I’ve spent over 10 hours on the phone attempting to trouble shoot with the technicians.
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- Tags:
- Liz
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