I have tried to use the HN call-in phone number but it was always painful. Not just occasionally painful but painful EVERY SINGLE TIME. And I could suffer that pain if I received some help -- but that didn't happen. Then I discovered this help website and the mods here were quite a bit more helpful than the people on the customer service phone. Especially Suz. But still my problems went mostly unresolved and unanswered. Almost every single bit of helpful information has come from other customers that hang around here to help us new customers (I've only had HN GEN4 service for 3 months now). Folks like Gwalk900, sgoshe, Melissa, William, Ricky, and others, have been very helpful and when they can't resolve a problem at least I know I'm not the only one experiencing the problem. And they do it for free. (The mods are HN employees -- this is their job.) Maybe one of these days HN will wake up and realize that good customer service is good business. Yeah, it may not be quite as profitable, but there are other good things in life besides huge profits. Until then, I will listen to the helpful HN customers on this board and I thank them.
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Suz, I know I've been on your case a few times (sorry, I don't have a case number ;-)) so you deserve thanks for your work today. Thank you for having HughesNet / Home Tech Support contact me today -- and they contacted me within an hour or two after you said they would contact me in the next day or two. (My problem was solved by disabling Web Acceleration.) Thanks for having them call me back four times, after they disconnected me three times. Today, I'm a little less apprehensive about my contract with HughesNet -- thanks to you. Tim
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