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| Date Last Visited |
06-19-2022
10:48 AM
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06-19-2022
07:27 AM
My service was not throttled. It was completely shut off after 10 days of my bill being due. People on chat and the phone pretty much told me that Hughesnet can add whatever charges they want at any time and theres nothing we can do about it. I was told to pay $59.03 to have my service reconnected so I did. I was told it would be back on in an hour. Never came back on so I called again and they said I owed them another $40 before they would reactivate my service. I refused because this practice doesnt seem ethical and I only had a few dollars left until payday which is still almost 2 weeks away. TWELVE HOURS LATER, they automatically took the $32.48 out of my bank account and left me $70 negative for a charge that I did not authorize. Customer service does not care that I did not authorize the payment, they told me theres nothing they or I can do about it. Im at my wits end with this company but they have a monopoly where I live and I cant get anything else all the way out here. I guess thats why they figure they can treat people this way.
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06-19-2022
06:25 AM
Hi, first of all, my service got shut off after 10 days of nonpayment, thats absurd. Second of all, I went online to pay it yesterday and was told I owed $59.03 to make my balance current. I paid $59.03. An hour later, my service is still not back on so I come back to the site and now it says I owe another $32.48. I try to pay said $32.48, a popup comes up saying "You have no payments that need to be made" but my service never came back and 12 hours later, $32.48 was automatically debited from my bank account. Your chat agents are useless and somebody needs to explain this to me in plain english because your chat agents make it sound like you guys can just add whatever charges you want AFTER a balance is brought current to keep their service disconnected. That is borderline extortion. I have screenshots of everything every step of the way but I have nowhere to send them and Ive talked to about 3 people who clearly have no idea what is happening or how to help people.
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