5G refers to broadband cellular networks, not satellite internet. HughesNet has Gen 5, the 5th generation of their satellite network. Do you have a business or a residential account? If you have a business account, you will need to call 800.347.3272 for support, as this community here is geared towards residential subscribers and the reps don't have much access to the business side. If you're a residential subscriber, the reps can look into your account and give you some information about whether you need any tech updates to your system.
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