About Lexipup

Lexipup · ‎08-09-2022

Well, he came out and said all of the speed tests met the basic requirements and that there was nothing to be done. He said he could drill a new hole in exterior wall in order to move the modem to the first floor - but could not nor would not guarantee that it would make a difference. He said that, although we were told we were getting Gen 5 high speed internet, in reality we are only getting Gen 4 and the speed we are getting is as good as it's going to get. I appreciated his honesty but am still beyond peeved that we were sold a bill of (rotten) goods and are now stuck in it for 2 years. I've completely unplugged the booster (he said that it wasn't doing anything but using electricity). That was a quick $137 that Hughes stuck us with, right off the bat! As a fellow internet user and not as a contracted employee - he recommended getting signed up for Starlink. The $500 equipment cost is a far better option than getting stuck in a 2 year contract with internet that is not usable.

Lexipup · ‎07-26-2022

I need to use VPN for one program but leave it shut off 95% of the time because it bogs me down even more. Yes, I would like someone to come and take a look at it and see if anything can be done. I've downgraded to smallest plan and we are barely using it. Thank you Christine

Lexipup · ‎07-18-2022

We had internet installed on the day we moved in so it was crazy here to be sure. The installer was nice and friendly, but it was hot and I think he just wanted to take the easy route and be done. He just used the dish/cords that the last homeowner used and said it would be fine. The modem is in the basement of an older home that had stone/cement walls and ceilings. I made it clear that we both work from home so internet was VERY important. He then told me we would definitely need a booster right off the bat and sold me one for $134. He put that on the second floor of the home, where it did absolutely nothing to help. I called Hughesnet the first week, begging for help. After an hour on the phone and trying everything from rebooting to emptying a cache(?) to special codes... he gave up. There are only 2 of us in this house - no streaming, no gaming. I have had to get a MiFi and another cellphone line in order to work and my husband is struggling with the Hughesnet to stay connected and do emails. His laptop is the only one connected in the house and it still sucks. I tried chatting with a tech today (Phil #314991) and after exactly ONE HOUR of going around about the issue, he just stopped responding. He was going to do a speed test and I never heard from him again. He made it sound like it was my fault for letting them put it in the basement and I should've asked that it be on the main floor!! Aren't installers supposed to know where the best freakin location for the modem is??!! I don't want to have to pay for something that doesn't work - for the next TWO YEARS! People warned me about this company but I wanted to give them the benefit of the doubt. Now I will be a warner....

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Date Last Visited	‎08-09-2022 02:49 PM

About Lexipup

Re: 🤬 Only had Hughesnet for 3 weeks and hate it!...

Re: 🤬 Only had Hughesnet for 3 weeks and hate it!...

🤬 Only had Hughesnet for 3 weeks and hate it! Ba...