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About Thomas Evans
since
08-11-2013
03-08-2017
Thomas Evans
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43
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22
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| Date Last Visited |
03-08-2017
05:55 AM
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03-17-2016
09:57 PM
The problem has been corrected. Thank you Liz for your assistance. Gwalk and Birddog thank you for the responses. Everyone have a great day.
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03-14-2016
11:54 PM
Thanks Liz, I appreciate it.
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03-14-2016
11:29 PM
Thanks BirdDog I will hope Amanda gets a chance to look into this.
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03-14-2016
11:27 PM
1 Kudo
Thank you for the response Gwalk. I just tried that and cleared cookies again. Restarted computer and browser and still no luck.
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03-14-2016
10:51 PM
I have been tracking my internet usage for the last few months now trying to find where the excessive usage of my internet has been going. There are a ton of helpful threads about how to do this and they have helped a lot. I found one device that was killing me, an IPad air that was on the system. I still seem too be using a lot more internet than expected though so I am continuing the diagnostics to correct the problem. On to my problem. The last few days I have been unable to see my internet usage on my dashboard. It shows no data available. I go to http://my.hughesnet.com/ sign in and select internet usage. both the upload and download hourly graphs show no data found. I have cleared cookies and cache and nothing seems to help. I have tried this on Chrome and Edge browsers with the same result. I am also on Windows 10 if that makes a difference. Any suggestions would be greatly appreciated. Thank You
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03-06-2016
07:57 PM
To use my available tokens I had to activate them first. Go to http://my.hughesnet.com/ and sign in. From there go to token management. It will show available tokens and give you an option to "use" tokens you already have or purchase more. This is just from memory. Unfortunately the website won't allow me to sign in to my dashboard again today so I could verify it for you. This seems to happen a couple times a month on the weekends, usually Sundays, Not sure why but I wish they would fix it. Grrr. I hope this helps.
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05-14-2015
02:34 AM
I am seeing the same results as sgoshe. I also tried the workaround and it didn't work for me either. I will try again tomorrow just to see. I ended up going through IE and had to update the java there because it has been a couple years since I even opened it. I got my speed test results that way. They are still great......Thanks Amanda !!!
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05-14-2015
02:20 AM
Hi Amanda, Tish has been out of town for the last few weeks and just came back in last night. I will have her give you an update. Thanks for keeping track of us.
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05-13-2015
02:21 AM
Thanks sgoshe, I appreciate the reply. I Currently do not use any other browsers but I guess I will have to boot one up just to keep track of speeds. I have become dependent on chrome for all my needs. It would be nice to see a repair made for sure.
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05-13-2015
02:00 AM
Recently, since mid April, when going from the speed test link on http://my.hughesnet.com/ I am getting a java error and unable to perform a speed test. Is there an update that I need or is there a workaround for the problem ? Also is this going to be repaired to go back to normal? Thanks for any help !!
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04-17-2015
09:44 PM
Sounds Great !!! I will let her know and run some tests. Have a great Weekend !!!
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04-15-2015
09:47 PM
Good afternoon Amanda, Just checking to see if you have had a chance to find out if they could manually change Tish's settings yet? Have a good day !!
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04-10-2015
08:22 PM
Amanda, I am not sure if it makes a difference but Tish and I are on different outroute ID's I am on 18 and she is on 19. We are both on the same beam ID of 40 and same gateway ID of 1. My evening speeds are decent even during peak times. I rarely see speeds below 5000 kbps download speeds now that is has been repaired.
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03-20-2015
07:57 PM
1 Kudo
Good Morning Everyone. Amanda, When you get a chance can you please take a look at Tish's system again. After the repairs the download speeds are tanked, double digit and upload speeds are good. It seems the repair has taken things in the wrong direction. I really wish the technician had the HT1100 with him so that could be eliminated at the same time. :( I have not had a chance to go onsite and look at the system for errors and such but I am sure you will be able to see what is going on. Your help will be greatly appreciated. Thanks Tom
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03-18-2015
05:32 AM
Ben Welcome to the community. You are in the right place for sure. I am a customer that had terrible speeds and hated talking to tech support.I came here and now they have me running awesome. There are going to be a few things they will need from you to get started. First I would start a new thread describing your problem in as much detail as possible. In that thread provide a recent case number given to you from a call to hughesnet or the serial number from the bottom of the modem. Next I would run a series of 5 speed tests at 3 times during the day for them to be able to look at when they pull your account details. You will find the speed test link at http://consumer.performancetests.hughesnet.com/ . Be patient and provide any information they ask for and I think you can become a happy customer. I know it worked for me.
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03-17-2015
08:35 PM
She has a HT1000 on the jupiter satellite. Don"t quote me on the firmware but if i am remembering right it was 3.0.3.19
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03-17-2015
08:14 PM
I have done a quick walk around I was unable to verify proper grounding the dish is way up on the roof and I cannot verify proper ground on the radio or proper line of site. I checked the SCC all that showed up there were random uplink errors like I was experiencing. No where near as bad as mine but still there. Under the diagnostic codes there were none showing up for the short time they have been back. The feel of the system is definitely slow.
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03-17-2015
08:05 PM
When she gets to your thread she will be able to help you out. She is awesome. The other reps here are good too, not to leave them out. If given a chance and following their instructions they can get most anything worked out to your satisfaction. It would make their job so much easier if all followed that advice.
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03-17-2015
07:55 PM
4 Kudos
Good Afternoon Tish, Amanda , This Is my neighbor and I did a few basic checks last night. The speed test results were definitely down not crashing bad but down and her signal was only 95 on a clear night. I really believe that an upgrade to the HT1100 may help their problem substantially. It won't help the signal strength but should help overall feel of their system. Have a good day.
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03-06-2015
09:54 PM
2 Kudos
I just tried to check mine and all I get is a spinning circle with graphing written underneath. I let it sit for 3 min and no results came up.
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02-28-2015
07:09 PM
6 Kudos
Welcome to the community Randy. I am just a customer like you but just went through an issue with my system that they have done a great job helping me with here. All the reps are off until Monday but they will require a recent case number from a phone call to HughesNet or the serial number off the bottom of your modem. They will also want to see a set of speed tests. You should perform 3 sets of five tests through out the day. You can perform these tests at this link. http://consumer.performancetests.hughesnet.com/ This will speed up your response from the team greatly. Everyone here is quite helpful when given a chance. I hope you have a great day and a speedy resolution to your problem.
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02-23-2015
11:22 PM
Thanks sgoshe, All clear here. Have a good day all !
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02-16-2015
08:39 PM
1 Kudo
Amanda, Thank you for your help and response on this problem. The system has been repaired to the current FSB specs and installation wise I am satisfied. I appreciate your efforts. Unfortunately it didn't correct my issue that I was having from this post. https://community.myhughesnet.com/hughesnet/topics/i-know-this-is-a-surprise-but-i-have-slow-speeds-... I will post some updated information there about my situation. Have A Great Day !!
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02-13-2015
04:50 AM
Gwalk is there an identification on the cable that shows that the wire is swept or not?
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02-13-2015
04:27 AM
Thanks sgoshe that is good to know. both the original and the new say CATV rated.
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02-13-2015
03:36 AM
Thanks sgoshe I just went out and checked too. Curiosity got to me. It is 3GHz for sure and RC-6 (I think) Maybe RG-6. Either way they had the same ratings just minus the ground wire on the side of it.
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02-13-2015
03:09 AM
I would like to know the difference in the cables. I know the cable used during the dish re install wasn't the same cable as the original install. The cable used on the re install didn't have the ground wire attached and looked like normal TV cable. It might be right but I just do not know.
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02-13-2015
01:14 AM
Ok. I will just keep fingers crossed. Thank you for the help.
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