Write your states attorney generals office. In the future save the transcripts of the file to forward. You may have a criminal case in which you should contact your local police department to log a complaint. The law is very specific to how a business can treat you and could be liable to a law suit, but you must follow procedures, and file a complaint with local law enforcement for criminal charges, or an attorney for liable cases. Keep a record of who you talked to, the dates and time. The Attorney General of your state can act on your and other consumers behalf, but cannot represent you as your attorney.
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