Hi Carmen,
Thank you again for your patience while your sales call was reviewed. Here are the results from the review:
After reviewing the call, the agent informs the customer that at the time of installation, if they are not able to get the customer a signal to get them sufficient service, that the installer will not install the internet, and the customer would be refunded the money. The agent does not inform the customer that if their service ever goes down after the installation that the customer would receive a refund. The agent also fully covers the agreement and termination fees in the final terms and conditions.
If you would like to troubleshoot with the community, please start a new thread in the Tech Support board.
Thanks for your patience and understanding.
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