Wifi is turned off on HT2000 modem, one ethernet cable connected to one laptop I was not getting advertised speed on Gen4, and with Gen5 for several months it is still more common for me to see download speeds <1Mbps than to see >10Mbps. Here are the last 5 results 212 kbps according to testmy.net June 21 23:10 559 kbps June 22 15:00 16.2 Mbps June 23 10:20 750 kbps June 24 19:00 11.8 Mbps (it's raining) June 24 19:30 These are not all 25 MB downloads, that takes too long at 300 kbps. If you see from the slow progress bar that a 25 MB test is wasting your time, click [reset test size] and testmy.net will start over with something more appropriate for Hughes speed, like a 256 KB download. I have complained at tier 1 so often I feel like I should add my time trying to maintain this system to the monthly bill. On June 13 at 16:00 I got 325 kbps, and 330 kbps, and at 23:47 I got 302 kbps and decided to complain again. During the call to tier 1 June 14 12:40 I got 917 kbps, then IIRC they did a modem reset and I got 7.4M, 4.9M, 8.3M . That is much faster than I have come to expect but slow enough to justify an escalation, I was promised a phone call within 48 hours. Nobody called but on June 17 I got a result of 26.3M, maybe my first above advertised speed of 25M. On June 18 I still got good results, 10 out of 12 tests >10Mbps. I called tier 1 to say maybe it's better and they said that between my calls they had made a change at the uplink in Salt Lake City, hopefully they had it fixed. I could call back with the same ticket # if it wasn't fixed. It wasn't fixed, by 10 PM Jun 18 I was down to 3Mbps, 353 kbps, 222 kbps. I called back and got to level 4, where they diagnosed that I indeed had a longterm problem -- good dish alignment but periods of heavy packet loss, they would send out a technician. He inspected everything and saw nothing to fix; my signal strength was the highest of ~100 customers he could review. While he was here 7 out of 8 tests returned >20 Mbps. His diagnosis was that there was nothing wrong with my installation, it is a problem with Hughes uplink. Congestion does not help but no way does congestion account for speeds below 1 Mbps while my signal is so strong, it is something else. But the speed was fine while tech was here. In case there was an intermittent fault in my modem he replaced the modem but we didn't think anything was wrong with the original.. He had not been gone an hour before my speed was down: 560 kbps, 1.3M, 898k, 1.3M. I tried different browsers, different OS on the same computer, and a different computer. There were no big differences -- of the next 23 tests, only 3 exceeded 10Mbps and 9 were slower than 1 Mbps. I spoke with the tech again and he confirmed that he thought there was nothing he could do with another visit, instead he would urge Hughes to fix the problem at their end. It is still not fixed. I filled out the survey Hughes asked me for regarding the tech's visit, I said that the problem was not resolved, and yes I'd like a follow up phone call. I did not get a phone call, just a suggestion that I post my problems here. Is this tier 5? I see so many people with similar complaints I am afraid this is a way to keep me busy as if there is any hope.
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