I did everything right and new about the early term fee but I received no service on the internet or the phone. I could not get anyone that spoke very good English to help me and when I could under stand enough, I would have to talk outside on a cell since my cell does not work in my house. I requested a tech out and wanted to know how I in the first week used up my time yet it did not work at all, (I told the sales person of the medical equipment, alarm system, solar system and my Vonage phone that the sales guy told me would all work on the system). The Vonage does not work on it at all and I have to assume the other devices use the system time up, (10gb). I have tried to call for help, e-mailed for help, sent back the surveys with needing help. Our Vonage line is for Veterans to call 24/7 as a emergency when they are not doing good (PTSD etc.). I was bumped up to more data when I had called the first month and figured we would try again. Of course the cancel time is only 30 days which when I am being told I used it up some how, then I figured I would give them another chance. This same thing happened every month for several months and then I had Comcast pull a new line in from down the street that was over $5,000.00. I had a service contract with them to provide me service and they failed to do so; yet they are still trying to bill me a ETF for a service they could not get working. They sent the bill to a third party collection agency to collect and today I asked them to cease-and-desist which the collection agency closed the account with them and sent it back to Hughes-net. When I called customer service, again this is a person from the Philippines and it's not customer care its corporate care, she said she was not able to give me the corporate number out and did not even know who the CEO of Hughes-net was. I have always known who my bosses are and can not find the CEO's email number anywhere. I have the corporate number now and have only gotten the message that states to leave a message and they will contact me the next day. I still have not gotten a call despite calling everyday for a week. I am not an IT guy but I really need service for my medical equipment and to call emergency services for me at all times. After having Comcast come in, I have had no problems with calls, internet and being able to communicate to anyone. I just wanted internet that worked. I don't game, download movies, stream, or any of the things that most people do because I don't know how to use most of it.
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