I have Gen 4 - up until 2 weeks ago I was able to access an icloud application on my satellite service. I can no longer access it - after some tech guy performed a web acceleration at Hughes Net. After hours and hours on calls with techs and promises of escalated troubleshooting with NO RETURN CALLS BACK - I still can not access my icloud program and they continue to blame my computer. HOWEVER, I can take my laptop to McDonalds wifi and run the same program with no problems. I can access my crappy cell service hotspot and get it to work but yet HUGHES NET says it is not their problem. REMEMBER I SAID I USED THIS PROGRAM ON THEIR SERVICE BEFORE THEY MESSED WITH MY SERVICE. Customer Service/Technical Service is HORRIBLE. I see no help coming from them - will be reporting them to the BBB and the FCC and breaking my contract to go to another carrier if they do not do something immediately. Note: This conversation was created from a reply on: Why has my internet speed become slower, especially weekends and evening hours?.
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