We've had Hughesnet for 2 days and I can already tell that all information we've received over the phone as well as from the installer himself has been false. We want to remove it and go back to our original internet. Is there any policy in place where we can cancel our contract after a very short period of time of it being put in place? As I said, it's only been two days. It'd be kind of ridiculous to charge us $450 to cancel it when we haven't even paid a bill on it yet.
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Hi there, I live in a very rural area, and have always used an AT&T mobile hotspot as my main internet connection. I do a lot of gaming and streaming, and the speeds were always doable, but with overage charges and the such, we opted to try out Hughesnet. The modem was just installed yesterday, and though the speeds for streaming have been commendable, the ping is making gaming absolutely impossible. Now I understand that the high latency Hughesnet customers experience is due to the fact that it has to travel X amount of miles to the satellite before a command or response can be made, but what I don't quite understand is how this is different from the AT&T hotspot. As far as numbers goes, a quick Chrome speed test with both the hotspot and Hughesnet reveals an average of 125ms ping with the hotspot and 850ms with Hughesnet. Now I know the distance from my house to a satelite and my house to an ATT tower is hardly comparable, but seriously? That is MASSIVE. I'd just like to know why latency is so huge compared to a similarly non-hard-wired connection. Thanks for you time.
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