case number 46459563 been having problem only one call back and no message we are self employed and losing income do to internet being down. i have email errors partial log file log file FEB 19 15:16:14 2015,1,UPM,826f,ST OP State Offline and User Data State Down FEB 19 15:16:14 2015,1,ALM,826f,Major alarm AlmTpOperationalStateDown with probable cause = ST_AIR_INTERFACE_DOWN. and nothing has been really done to help out except email stating you will receive a call. today the log file has created 15 log files with error in a 5hr period. how to push advance tech support to call help, i have 8 case recorded and nothing as be resolved.
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