sstuart2016, we have been experiencing the same issues for the past year. We have been told on several occasions that we have a data leak as well as programs that run in the background that also use data. At this moment I am uploading a 2.4mb file which should take a less than a minute. So far three attempts have taken over 10 minutes without success. Hughesnet is our only options. Often system lags coincide with our billing cycle as is the case tonight. I received an email notification that my bill is due and the system speed is very slow. We too used roku and netflix but would get frozen screens and then find that after two netflix movies we were out of data. I now use a verizon Mifi for critical internet usage. Hughesnet online support people have contacted me and offered to dispense with any early termination fees because I post on the online forums with explanations which attempt to be factual rather than just critical. Good luck, I hope your situation improves.
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I have been following different threads to chime in on the most similar experience. We have had significant issues with "data leakage" and customer service from the Philippines which I believe to be a tier 1 help desk support. We have run out of data consistently each month since we began using Hughes net. We often have to resort to using our cell phone data plans. Despite having performed the "unplug for 3 hours" test over half a dozen times with various support personnel and having the problem identified there has been no corrective action by Hughes net. One support person stated that our modem was bad as evidenced by data loss while the network cable was unplugged from the modem. Technical support responses have ranged from "I can't answer your questions" about the data loss to "we don't see any problems on our end." Requests for supervisors have gone unanswered. A total of 5 requests have been made to either speak to a technical supervisor or escalate the issue to tier 2. There is simply no option there. Asking to speak with a US based customer service representative is met with the response, "I’m sorry I don't know how to do that." We have a password, named network, and SSID and our nearest neighbors or road is about 300 yards so unwanted connections are not an issue. Follow up calls and tests have yielded the same result. When we ask technical support, what the next step is, they say they are not able to provide any further information and then ask "have I answered all your questions today?" We are at the end. During a professional web broadcast my internet stopped working due to using all the data for the month. This instance was tied directly to my income. The cost of this system is exponential to the benefit of having it. I just want to terminate the contract at this point. This service provides little if any value for my family. My goal here is not to be irrational or make broad based criticisms but to state specific instances where problems exist and define my experience from those instances. Note: This conversation was created from a reply on: HUGHES CASE 47743647 NEVER reached speed promised. At time so slow dial-up would ....
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