About Chase Phillips

Chase Phillips · ‎07-16-2015

Speed tests were completed numerous times. I was told that everything was operating as expected. It is unfortunate that my best current option is to opt out of having home internet. I truly thank you for the help sgoshe, but we both know (whether we can admit this or not because of who signs our pays check..wink wink..) that the issues I am experiencing have nothing to do with anything on the consumer end. Thanks.

Chase Phillips · ‎07-16-2015

Hello Gary/Sgoshe- My apologies for not telling you the data plan. Its the 10GB. I am not streaming in HD and Gary I completely understand that satellite internet quality will never be as good as DSL and that its sole benefit is providing internet access to locations that do not have access. Regardless, i should not be paying $70 a month for internet to stream an hour of Netflix and than poof....I'm stuck in the 90s with my dial-up tones and Air Jordans. It might be the only business model to keep them afloat, still a terrible business model for the consumer.

Chase Phillips · ‎07-16-2015

Charles- I am curious as to what was the result from the thread posted below. It appears that Katie (an Official Rep.) was able to opt Jimmey (the customer) out of the two year requirement. I understand that those are primarily the to ways to avoid the ETF but if there were no other options whatsoever regardless of circumstances, that would be a failure on the part of HughesNet would it not? https://community.myhughesnet.com/hughesnet/topics/how-do-i-cancel-my-service-and-not-get-charged-fo...

Chase Phillips · ‎07-16-2015

Charles- I have tried to use ArcMap-GIS. But I want to be VERY clear. I have never successfully used this software while using HughesNet internet. After I realized that I could not watch Netflix either, I uninstalled this software from my computer. Sgoshe- Let me clariy. I have ArcMap GIS which would pull a lot of data...But after my first attempt of trying to use it, I have uninstalled ArcMap on my computer. That was towards the end of last year and I now use that software on a campus computer (1 hr drive from my home). I also run Netflix from a PS3, but I do not leave my ethernet cable plugged in unless watching Netflix (at most 1 hr per month). Gary- Ha, thanks. Currently I can pay $250+ to opt out of a HughesNet plan and not have internet or I can continue to pay $70 a month for the next year and not have internet. Which would you suggest?

Chase Phillips · ‎07-15-2015

I have currently had HughesNet for one year. I got this internet to run GIS software because I am a student. I have never been able to use this software for even fifteen minutes before I exceed my data allowance. For context, I have a mid-tier package and have been told that the expected data allowance (prior to being switched to the slower speeds) should last around 10 movies or 15 hour long shows on Netflix. This is not even remotely the case. I can watch two thirty minute episodes on Netflix at the beginning of the monthly data allowance before I am switched to slower speeds and completely incapable of doing anything online other than web browsing. I have called, numerous times. Each time my data allowance is reset which is nice on the part of HughesNet, but essentially pointless because the internet quality is so bad within only two hours of use at the beginning of a new data cycle. I am a student and am forced two drive an hour to my campus on a daily basis because I can't use my HughesNet internet. How can I get out of my two year requirement?

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Date Last Visited	‎03-08-2017 05:56 AM

About Chase Phillips

Re: How do I cancel my service and not get charged...

Re: How do I cancel my service and not get charged...

Re: How do I cancel my service and not get charged...

Re: How do I cancel my service and not get charged...

How do I cancel my service and not get charged for...