Let me start by saying that Hughesnet has been our best internet provider out here in the sticks. We've had it for a year and a half and performance has always been good. Suddenly right around the first of December 2016, it became so slow as to be useless. Netflix, YouTube cannot be used at all. Downloads fail and time out. We have opened TWO cases with phone support. They put my through all of their tests, including disconnecting the satellite modem from our router and plugging in a single computer, and even running said computer in safe mode so as to eliminate other things that might be using the internet. The first time we were getting between 500kbps and 1mbps download and about 300bps upload speeds. They told us they would escalate the case and have someone call me back in two days. It took 3 days, and I missed the call. They left a message, mumbled something about a problem with the beam, and then proceeded to give me pointers of how to use my internet, ALSO adding that speeds are not guaranteed. They then CLOSED THE CASE without even speaking to me. So I opened another case, and I had to go through it all again. The second time was a Saturday during the day, and speeds were much better, between 2-6mbps download and nearly 1mbps upload. But it falls to nothing in the evening. They said they would again escalate the case. I have been waiting 10 days. Let me state something else that should be really obvious to Hughesnet tech support, even the level 1 script readers who don't actually know anything: If I had a device or devices on my network that was using up the bandwidth, I wouldn't have 29GB left one day before my billing cycle resets. Just furious...I think they know they have a problem and they won't admit it. $90 a month for this?
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