About tommychase

We are having the same problem for the last 4-5 days. Just spent 30 minutes on phone for help only to be told it was because of snow in Montana. When i asked about getting someone to come out to look at the problem, i was told it would do no good because everything was working perfectly and the weather was causing the problem. Funny to me that it snows all the time in Montana and we are just now having this problem after being hooked up for one and a half years.  ... View more

thanks for your help. so far i am not liking hughesnet so much, but this community  and the helpful people in here are awesome!  not sure about the e-mail either. will try to figure that one out.  ... View more

 sorry for sounding so dumb but i actually do not know since this is new (and a little confusing) to me.  i will just not worry about it and see what happens when i run out of time. i thought you could add them to the meter anytime after you bought them. guess you have to wait for them to be applied when needed. thanks. ... View more

yes, i see that now and it dose say 2000 MG, but it still shows 0 available when i click on token management to actually use them.  ... View more

i checked e-mail and see no reciept for purchase or any thing from hughesnet. maybe because we are using credit card to pay?  yes on my computer in the low right hand corner status meter, i click on it, it says i have 2 but when i go into the support center to token management, to actually use them it says i have 0 available. Liz said to go there to use them. she also said (in the post above} that they are not automatically applied. the post above #6 where it says buy tokens is what i am talking about. i should have 2 available to use but its showing 0. ... View more

ok so i went to support center, then to token management, but says 0 tokens available to use even though i purchased 2 this morning. when i click on the status meter that shows on my computer, it says i have 2 available but i am unable to use them from there. not sure what to do now. please advise. thanks ... View more

Thank you Liz!  ... View more

thank you so much for this! i just followed these instructions and yes i was connected to the internet.  this should help some on my allowance.  ... View more

How would someone know if Hughesnet is already connected to their DirectTV receiver?  We had both services installed at the same time so now i am wondering if it is automatically hooked up this way. If so, how would you disconnect it.  ... View more

well we finally unplugged the computer and quit using it, (the one that was reading 59%) when the other 2 got down to 14% and it still had not changed.  that computer has windows 10, the others, window 7. My husband is on his way to get that computer cleaned off and have 7 reinstalled on it. he hated windows 10 anyway. for some reason though the allowance never did change (on that computer) once it hit 59%. we have used so much allowance, so fast, that i am wondering now if that computer was part of the problem.   ... View more

thank you Chewagirl, i def need to learn how to do this along with a lot of other things. we are not to computer smart as we have have not been using them to long and only do simple things on here like research, facebook, shopping, games, ect.. my son actually told us both that we have no business using computers!   lol! ... View more

sorry for late reply but have not been on here much today. i have downloaded the status meter and have checked the things above. not sure what modem i have, will have to check that. we have 3 lap tops and at the moment 2 are reading 25% left on the anytime allowance but my husbands meter is still reading 59%. his seems to be stuck on that number since mine has went down quite a bit since this morning and his has stayed the same.  i will try unplugging everything in the morning and see if all the meters match after reboot.  since it is a holiday weekend, i have company and will get more info tomorrow when i have more time. i truly appreciate the replies and suggestions on here. will let you know how things turn out. thanks again!  ... View more

bonus bytes meter says 90% on mine and 93% on his. i just cant figure out what is going on. we have only had Hughes Net service for less than 2 months.   ... View more

i dont know how to do that. right now however my husbands says 59% and mine is reading 35. those are amounts for our anytime allowance. ... View more