I called to have the company install the modem and satellite dish last week on Wednesday. I waited at home for a number of hours and no one ever showed up! When I called to explain the situation to customer service, she treated me like I was in the wrong because it showed that the installation has been completed. Apparently there were pictures to prove that the installation had happened and someone signed to say the installation was complete. As I said before, I waited at home all day for someone to come and NO ONE showed up. I had to re-explain the situation about 5 different times to 5 different people before someone decided to actually help me. Turns out they installed the equipment to a different persons house and charged MY account for the service!! I have wasted numerous hours sitting at home waiting for someone to show up to my house and on the phone with customer service only to be left internet-less and frustrated. Not a great start with this company. Hoping things can turn around.
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