We have had pretty decent download speeds, but our upload speed has yet to reach the threshold of 1.2 MBps that we should have with our Ultra plan. I have done repeated tickets and been upped to Advanced. Last Friday and again tonight I was told a tech would call, and received nothing. They tell me they left me a voicemail last Friday but I didn't receive one. All I have been getting is a run around and no results. Looks like I am not the only one with issues but I am paying for something I am not receiving. Pretty frustrating to say the least. Reviewing all of my messages that I have sent through the e-mail ticketing system might provide someone some interesting reading.
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