We have a home based business and the 5 GB allowance was not enough for us to be able to work, so we called in regards to opening a business account. The numbers were high but the data allowance was worth considering paying $100 a month for B.S. internet for our business. But I had to talk the numbers over with my husband first. I spoke with 3 different sales associates in the business department on 3 different occasions and were told by all 3 that our data would go like this: We would have 20 GB between the hours of 8 am-6pm, 10 GB between the hours of 6pm-2am and from 2am-8am we would have the regular 50 bonus bytes. All 3 sales associate plus the installer all assured me that I have that 50 bonus bytes. Once my stuff was all set up I immediately went to my control center and it only showed 10 GB Anytime and 20 GB Bonus. The install assured me that their system wasn't designed to show 3 and that my daytime data was showing as the bonus. He also informed me that I would have "unlimited data for the first 20 days to update my devices". June 1st was day 21 and the data usage happened as I expected. During our business hours between 8am-6pm our data meters changed as we used our data-no problem here. After 6pm it was the same, our meter changed as we used the data-no problem here. I would get up in the morning and take advantage of our bonus bytes and watch the news or youtube for 2 hours or so before 8am. Our anytime data wouldn't start changing until 8am. As I expected it to. We would stop watching and streaming videos at 8 am. Our data reset for the month last night while we slept, now my data plan has changed to my 10 GB is for the hours of 6pm -8am. So of course I call thinking there is some glitch in the system. I was lucky to get a guy in TX as I could understand him clearly but he said that I was told wrong and that only residential has the 50 bonus bytes and that my only option was to take the costly route and cancel my service. I was getting frustrated after numerous times he had tried to explain how my data worked and basically said that after 2am I have no data to use until 8am??? Then of course he would correct himself and say that he didn't say that and that my anytime data is from 6pm-8am. All calls are recorded but yet no one can retrieve the recorded calls from the sales department when I was assured that I have the 50GB bonus bytes. I have accepted that I live in the sticks and hughesnet is the only option I have and at times it will be the worst connection and that netflix and pandora will never again be apart of lives, but now I have to accept $100 pm for internet service that was sold to me under false information and I just have to deal?! How do I get this issue escalated to a higher department? The guy repeatedly told me that I must have had a residential department sales associate and that is why I was misinformed. But no, when I called to inquire about business service the number on my bill was who I called first and they said "I can't help you with that you have to speak to our business department" they couldn't even transfer me they had to give me a different number to call. Then once I had my business service established I had to call the residential department and cancel then argue that I should not be charged the penalty for canceling early because I have a business account with hughesnet. The bottom line is that I was sold something that I would have never agreed to, based on the information I was given this morning. It is 2016 and I am paying for dial up internet and crapy customer service in the Philippines or Mexico . This is highway robbery!
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