Seems to me if so many people are having the same problem, me included, then it can't ALL be our equipment or how we use our download allowance. I have had this same problem with Hughesnet since I began with them. It would happen every 3-6 months but recently AFTER their Spaceway satellite went down a few weeks ago (3 days without any internet!) this problem is a daily occurrence. I am not on the Gen 4 and refuse to go that route for the simple reason you are left with no data allowance for a month when this happens. I have the older, cheaper and slower plan that allows for data reset every 24 hours (250 MB) and I have unlimited data usage between 2:00 AM to 7:00 AM PST. I also have a very low/slow router (Netgear, 54 Mbps) I can watch my data go down just trying to compose and send an email. We have taken to unplugging our router every time we aren't on the internet. Same BS answers from tech support and numerous promises of tech support to call back and never get the call back. Lies, lies and more lies. One night when everything was turned off we lost over 1 GB of data allowance...the same 1 GB they gave us because of the satellite being down...sounds a little fishy to me. They also tried to get me to use Hometechsupport which never helped in the past...just passing along the business. Hughesnet has a huge racket here charging people for data allowance then taking it away so then the customer is down to dial up speeds. There has got to be a government agency to report this to because the Hughesnet product/service is a customer rip off.
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