I'm sorry...I didn't realize that there was no room to put the following information: Serial number of my box: B3 0010849779 I would like to add...I specifically told the sales agent that our previous provider had suddenly put a cap on the amount of data we were using. He assured me that there would be NO problem with doing everything my family wanted to do. I told him we did a LOT of FaceTime, streamed Netflix daily, Facebook, surfing the web, etc. Again...told repeatedly this would be NO problem. After 24 hours (sometimes a few hours more...sometimes less) we are suddenly out of data and the "Free" data is so throttled we can't even stream a 2 min YouTube video. And over the last month...when we ran out of data my phone started cutting out if someone sent me a Facebook message. Meaning, I would be on the phone, I would get a message...and suddenly my phone is dead. This is a recent thing. I called and was told I would have to either up my data allowance (and monitor it very carefully to prevent it from happening again) or I could purchase "tokens" to keep my phone from cutting out. Neither of which is an option. I am very upset and very disappointed with our service. We have a year left with no other provider available for our area...but this does not mean I should be stuck with bad service.
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We were told that we would still be able to stream from multiple services (Netflix, YouTube, Pandora, etc), do online gaming (world of Warcraft, etc), Video Conferencing (FaceTime, Zoom, Skype, etc) for our very LARGE family (of 7) without any problems or slow downs at all. We have YET to stream a single Netflix movie, play a single online game, or have a decent, clear Video conferencing call.
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