About Jennifer McNeel

I'm sorry...I didn't realize that there was no room to put the following information:  Serial number of my box: B3 0010849779 I would like to add...I specifically told the sales agent that our previous provider had suddenly put a cap on the amount of data we were using.  He assured me that there would be NO problem with doing everything my family wanted to do.  I told him we did a LOT of FaceTime, streamed Netflix daily, Facebook, surfing the web, etc.  Again...told repeatedly this would be NO problem.  After 24 hours (sometimes a few hours more...sometimes less) we are suddenly out of data and the "Free" data is so throttled we can't even stream a 2 min YouTube video.  And over the last month...when we ran out of data my phone started cutting out if someone sent me a Facebook message.  Meaning, I would be on the phone, I would get a message...and suddenly my phone is dead.  This is a recent thing.  I called and was told I would have to either up my data allowance (and monitor it very carefully to prevent it from happening again) or I could purchase "tokens" to keep my phone from cutting out.  Neither of which is an option. I am very upset and very disappointed with our service.  We have a year left with no other provider available for our area...but this does not mean I should be stuck with bad service. ... View more