am having the same problems and getting 0 releavant responses i am in alaska and they keep trying to sell me the wrong retore tokens and ignoring all the back up data i have sent in the 4 complaints i have filed . norton has ponced my computer safe and working properly but since they launched the new satelite my internet has gone from 80 bucks to three hundred+ for checkng e mal and an occasional facebook hour.. no unusual usage on my end and have documented 6 times in 8 days i have some how used a whole days allotment of bandwidth while both computer and router have been shut of power cord removed from router.is getting quite fustrating
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