About farrguy

farrguy · ‎10-16-2015

According to my system control center, it's a HT1100. Does that mean it will keep resetting until day 20? Sorry, I am really confused. Is that as soon as it hits day 20 on my Status Meter or the end of day 20? Are there specific regions that don't do this or since my Status Meter is resetting that means I am in one of those regions? Should I ignore what the tech support said and go with this?

farrguy · ‎10-16-2015

Then why am I being told 10days or we haven't had any grace period at all? Am I talking to the wrong people? We called tech support, am I talking to the wrong department?

farrguy · ‎10-16-2015

I am awake at 5am to try and finish what we need downloaded and see that our HughesNet Status Meter has reset AGAIN!? With two phone calls into tech support yesterday, one telling me I have unlimited data for 10 days that ended at midnight last night, the other saying I never had any unlimited data for my region. Then back to my original question I called for yesterday: why is my Status Meter resetting? It started using my tokens last night and that is why I called in the second time. I just want to know what's going on please. I don't like the feeling of being told something and not being sure if it's true. Anyone able to help with how I figure this out?

farrguy · ‎10-16-2015

Hey sgoshe, FYI, I was just told there is no unlimited days for specific regions. On the call to hughesnet this morning we learned we had unlimited data and that would be on until midnight tonight. We start updating everything and then notice its going through our tokens that we're given. We called back into hughsnet and they then said we haven't had unlimited data and we just went through our 10GB anytime data. After some headache we were back to 10 GB anytime data. Hopefully this was just a bump in our experience with hughesnet because besides all this I haven't had a problem with the service.

farrguy · ‎10-16-2015

Hi Chirs, Thank you for the greeting. Not really the circumstance I was wanting to meet. I appreciate the token. Could you explain what these are and how they work? All I have been trying to figure out these last 10 days is how not to go over my data allowance. A simple welcome email with everything I need to know about my service would be a lot more helpful than tokens and to hear from other customers the rules of my service. Regardless, thanks for the effort.

farrguy · ‎10-15-2015

We got our service on the 5th and have been trying to adjust to our 10GB anytime data usage. We downloaded the Hughes Net Status Meter to watch our data consumption so we didn't go over. Confused because it kept resetting multiple times everyday. We slowed down our usage just because we didn't know where we were at and didn't want to go over. Finally got the time to sit down and research the problem and see that we had unlimited data the first 10 days to update our electronics!? Called into technical support and all they did was give us 1GB free. So this woman that sold us HughesNet is supposed to tell us about our plan (including our first 10days to update) but she didn't so we lose out? I think we can still get everything updated by tonight but still, if you're supposed to do something, you don't do it, don't punish me for it. Hope this isn't a preview of things to come for the next two years...

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About farrguy

Re: New customer getting lacked of information

Re: New customer getting lacked of information

Re: New customer getting lacked of information

Re: New customer getting lacked of information

Re: New customer getting lacked of information

New customer getting lacked of information