Field tech has already been here. He reported all of our equipment was working. It was on the "other" end. wait 24 hours and call in again. I was instructed to plug my Ethernet cable directly into the modem. I had to go borrow someone else's laptop and cable as my NEW DELL, does not have a port. It is a considerable drive to go purchase a cable to plug in my lap top. I work abroad, and when I am home; I do not stream movies or game. This was to do email, and update files and documents. I have spent time on the phone with your customer service and this time 5 total hours in total. My husband was witness to this. He told me we have other options, cancel Hughes net. Not worth the aggravation or cost per month for what we are getting. only thing I was left with was HIGH BLOOD PRESSURE, a headache, and a sleepless night. We do have other internet options. Sad I had to get up at 3:30 am to get on here to have some browsing speed just to figure out how to get here.
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