About kelliheidt

kelliheidt · ‎09-23-2016

Thank you for your reply Chris, sadly to little, to late! I am hopeful the AJ's office will take a peek into this rat maze of disservice.

kelliheidt · ‎09-22-2016

I do hands on work, not computer or techie related. No VPN No remote anything.

kelliheidt · ‎09-22-2016

Field tech has already been here. He reported all of our equipment was working. It was on the "other" end. wait 24 hours and call in again. I was instructed to plug my Ethernet cable directly into the modem. I had to go borrow someone else's laptop and cable as my NEW DELL, does not have a port. It is a considerable drive to go purchase a cable to plug in my lap top. I work abroad, and when I am home; I do not stream movies or game. This was to do email, and update files and documents. I have spent time on the phone with your customer service and this time 5 total hours in total. My husband was witness to this. He told me we have other options, cancel Hughes net. Not worth the aggravation or cost per month for what we are getting. only thing I was left with was HIGH BLOOD PRESSURE, a headache, and a sleepless night. We do have other internet options. Sad I had to get up at 3:30 am to get on here to have some browsing speed just to figure out how to get here.

kelliheidt · ‎09-22-2016

SLOW TO NO INTERNET Sure wish I could have been able to read this community before signing the contract. We called to inquire about the Hughes Net service, and we were promised the moon. Blinding speeds in rural places. What I have experienced is a rat maze in the customer service department. Speed tests that give results, but actually our speed is slower then dial up to non existent. Yesterday was the last straw. after being on the phone with tech support for a total of 5 hours and no resolution. I was then transferred to a 3rd party home help line where I was on hold for nearly 45 minutes, then asking to cancel my contract and being told that department was closed. I have been treated like my time is worth nothing. The saddest part is it seems most of the customers of Hughes net are experiencing the same. So this morning I will be contacting the AG's office. Last case number 100840124 Option A) fix it Option B) remove it, with no cancelation fee. You broke contract with your slow to no speed service.

kelliheidt · ‎09-22-2016

sounds just like what I am going thru like my time is not worth anything 5 hours on the phone and I have nothing but a headache. painfully slow internet and sad I ever made the call to hook up to blinding speeds in rural areas???

Online Status	Offline
Date Last Visited	‎03-08-2017 05:55 AM

About kelliheidt

Re: SLOW TO NO INTERNET

Re: SLOW TO NO INTERNET

Re: SLOW TO NO INTERNET

SLOW TO NO INTERNET

Re: Extremely slow web page loading and downloads.