I am also a very unhappy customer and feel as though I was completely misled. First, I don't use Netflix, I don't stream anything, etc. I previously paid a local internet company $45.00 a month for unlimited internet. It was very slow, and sadly, that is why I made the switch to hughesnet. (Comcast is not available to me because I live on a farm.) All the advertising on TV about how fast hughesnet is, etc. lured me in. I did not understand the fact that everything I tried to do through the internet was using up my data, ie, facebook, sending pictures to a store to be developed, etc. When I was asked if I do any "streaming" and said no, I was assured my plan would be sufficient for my needs. Wow! Was that a crock!!! Currently, I don't even turn my computer on more than once a day, just to check my email. Then I shut it down. I do a lot of shopping on line, especially at the holidays, and now I can't imagine how much data that will use. So, as with sending my pictures for printing, I will set my alarm and get up at 3:00 AM so I can do my shopping during my "2:00-8:00 AM bonus allowance" time. Needless to say, in two years, when my contract is up, I'm "outta here!!" On top of all of that, the support calls -- wow!!! About as frustrating as it gets. I can't understand anyone I've ever spoken with; and most of the time, they have no clue on how to help.
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