I have been trying to successfully make a "Port Request." I have spoken to 4 different representatives regarding the process in the past 3 weeks. The first two phone reps didn't explain the process and more import didn't provide the website for me to make the port request. The third representative at least gave me the website explaining the port request process. The fourth representative finally walked me through process and assisted me in making the port request. He also explained that the customer must make the request and that HughesNet was not legally able to initiate the request. Hopefully, I have performed the actions required on my end and I should be towards the end of the "10 day waiting period." The situation has been very frustrating. Call Center: Communication with the call center representatives is heavily scripted and challenging.
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