About madelynseele

Thank You Ms Kaaren. They even make fun of my dementia. Never have I seen a customer attacked by other customers with a gang bully mentality.  I could barely stop crying,then my Husband read everything. My Husband is so very angry he will handle this from now on. I wanted to thank you for your kindness and compassion. In one paragraph you made things clear for me to understand.........Your Parents raised a very fine woman.  This will be the last time I post on this horrible site that belittles a handicapped person. Gods Blessings for the New Year for you and yours,and Thank You again. ... View more

Nice EDITING,removing the sentence,"what is FAP,anyways" How very sleazy. ... View more

SIR. Do NOT contact my wife anymore. Anything you have to say will be handled by ME.       John M Seele. ... View more

So is that where Hughesnet gets all their advice on how to rob customers?  Too bad this sham of a company doesn't care about customer service but sure does get on the ball when one of their own might be scammed. What a bunch of creeps. I see that problem was solved real quick. ... View more

Okay,Thank You. First of all why couldn't I use my bonus bytes after the others were used? If you look at the record,my Husband and I BOTH tried to purchase more tokens. But he had to CALL yet again,and speak to some guy that had a thick accent and talked REALLY FAST. I was listening to the call on speakerphone. It was ridiculous. Third call to your "Service Dept" and all they do is try as hard as they can to get you to upgrade. Always the upgrade. We do NOT have the cheapest package. So now with the exception of having to come here and get bashed by some guy,I haven't even used the laptop. That is the picture that we got. Those "up to 5 minutes to appear in your account" never happened. Why can't you just look our account up? Why do I have to keep wasting my paid for time to come back to this site for answers? Hughes has every bit of info on our account.  I am the one that removed the  Express Service Repair because after 24 hours, it never did anything,and I didn't want to get ripped for more money.  I have tried to fix this problem 3 customers gave me good advice,one jumps all over me. I don't take that kind of guff from anybody. Not when I AM PAYING for this service. From now on you will be communicating with my Husband. So Mr Bill can argue with him. ... View more

 I said I purchased the Dell Inspiron M731R because my PC,DELL Dimension 5150 had Windows XP and Windows does not have support for XP anymore. So it was either buy Windows 8.1 and un-install the XP and install 8.1. Not cheap,and not within my range of knowledge. So we get a laptop,DELLS best model. (I wrote that down at the beginning of my post so you wouldn't miss it,see how I did that?) So now a year later,Windows decides to try and push Windows 10 on me. It isn't my laptop,I PAID Best Buy to check everything. Of course I have protection for my laptop. And I am NOT the person who asked what FAP is. it was one of your "Official Reps" and how funny is it that for some reason that post isn't up here anymore.                                   Mr. Bill you need to back off,whether YOU like it or not I AM A CUSTOMER. And I can do whatever I want to. I didn't ask for your advice,so maybe you should keep it to yourself. ... View more

WOW. If I spoke to a customer like that I would have been fired. Why don't you post your percentages of how many satisfied customers you have. You are so rude and nasty. Makes me want to get rude and nasty right back. But I am a much higher evolved human,so I would just call our State Atty General, FCC and DHS to flag HughesNet. Could be lots of terrorists using your very BAD DSL service,bet you never even check or have protections set for your customers. You really should be more polite. Attacking customers is a really bad idea. Some customers will not take this treatment for a year or more. Some have the knowledge on how to deal with scammy companies. Hughes is NOT untouchable and the employees that insult customers repeatedly and in public and hide behind their little screen are not either. This page should be the FIRST page any customer  looking for DSL service should look at first. That would stop them from ordering this "service" in the first place and then the whiney employees can go play Candy Crush or find another job. See? I HELPED! ... View more

Good luck. It will take HughesNet 3 months to even answer your post and they won't SEND YOU an email,YOU must come back here every single day to see if they have even answered your complaint.Look at the HUNDREDS of complaints and the TIME it takes to get anywhere! First it will be some corporate fake named person responding with a pre-written mail, Then it will be a "CHAMPION" that answers you.......... meant to be helpful but after reading all these complaints about the horrible service and practices of this company I am worried about security . I am not waiting 6 months or PAYING for anything. And we thought ATT DSL was the worst.............Hughes is much worse, and even more expensive. Don't mind paying more for good service,but this is NOT good service. ... View more

I can't use ANY bonus bytes,I have tried 12 times now to put that stupid meter in my tool tray,tried to buy an express repair,even tried to buy more tokens.  NEVER got FAIR PRACTICE time discounts even though I waited until the dead of night to even turn the computer on. So,am I a customer or not?  I got a bill,so I assume I am. My laptop is all up to par,so now it is up to HughesNet to tell me WHY my "service" page doesn't seem to want to give me any services. Cmon you guys,this is just dumb. And YES I know about the streaming. Why do you make it sound like I am just complaining about the service when you know it's all true,look at these angry customers. They are angry because they are getting no results,the timespan on Hughes even ANSWERING  a complaint is sub par. Why? WHY does Hughes have other CUSTOMERS answering peoples complaints instead of employees? I know this will never get answered,if by chance it IS,it will just be the 2 names they put on every standard email response. Not a very good way to run a business unless you want to run it into the ground.Satellite is no joke,and is overseen by the FCC.Does not seem like this company is protecting customers from the internet terrorists. Your own system could be the target. So why do you make people WAIT just for a response,have to open 8 tabs just to get here to THIS useless page,when I'm sure Hughes knows the threat we are facing on the internet? What is you answer to this. World wide hackers don't fool around,we know that,don't we? And just for my own curiousity,why don't YOU know what FAP is? Keep opening more tabs on the site,you'll find the page displaying the times eventually. ... View more

This metered time is all new to me. I think I found the problem with help from you and  other customers....but I am read such BAD STUFF about HughesNet.I won't wait 9 months for anything to get solved especially if they are stealing my money. Right about the downloads,if you aren't carefull,it will KEEP downloading over and over. That's how I figured out to start looking at that meter thing. I had to find out where and WHY it would not stop. THAT WAS hughesnet. Not real encouraging to read that all these customers have been waiting over a YEAR to solve anything, that sounds so scammy. I may be old and dumb,but I ain't STUPID. I get one pre-written email from HughesNet service and more help from customers. I haven't gotten ANY FAP time discounts,even though I purposely WAITED to use the laptop so I COULD get lower rates.   And yeah we do have a 54"  so I would need the maxium HDMI 1080. Today I will try again to see if the HughesNet has actually worked correctly or if it was a fluke. We have lived out in the country for 30 years now,before satellite dishes and stupid computers. I just want what I paid for,thats all.no more,no less. but if this Hughes thing turns out to be another BS scam,we don't have any choice but them or ATT DSL and we already got rid of them because it was so bad. I want to be able to use my computer when I want to,not at 3 am. ... View more

Well,I was determined to find out why this kept happening. When I MOVED that big TV,the guy had connected it to the new phone jack he installed. As soon as the guy left,the TV started to act goofy,a black screen for  about a second while changing channels. I know this TV is a computer,and yes,I have my connection. So for a couple days,I just let it go,thinking I just don't know,I'll never get this  computer stuff. I'm old. But I can follow instructions. You know this is not a cheap TV,I love it. I know the menu, Something made me push that big TV out and go look at the back......As soon as I disconnected that line,everything was back the way it was,and my laptop stopped buffering and acting weird.  I do have the caller ID set as I do on the HD TV. And I do plan on downloading the entire seasons of Vikings. Now I know what to do and order extra data usage.                                         Thank you for helping me with this.That was a really nice thing to do. Having to ask for help with simple stuff is embarrassing and makes me feel dopey. Hope you and yours have a wonderful Merry Christmas, DD.                     M ... View more

Bill thank you for taking the time to help me. PICTURES WORK. Merry Christmas to you and yours.  M ... View more

Okay. I just unplugged my ATT landline from my Sharp Aquos Smart TV. I still have my DirecTV. So ATT was lying when they said I needed a landline. OMG. And now THEY are selling DirecTV. I could not find a cord with 2 flat ends to match the slots in the modem and the laptop.                                                                                      So guess I will have to spend more money buying one. After I get done with ATT and the liar repair guy,some butt is going to be hurting. That repair guy even asked my husband if he was satisfied 4 times before he left,he didn't leave an order card and he was in our driveway for 20 minutes probably telling whoever his boss is what he did..........the next dayI got a call from some upper mgt person from ATT calmly telling me it is OUR house wiring that is bad,not anything outside. So is that why he said he had to repair a broken wire,OUTSIDE in the grey box? ... View more

Have installed the meter,I have NO more data but have lots of Bonus bytes. I have tried and so has my Husband to buy more tokens and it isn't working. ... View more

Bill,do you mean connect my laptop directly to the modem? I do have a DELL Inspiron,but purchased my laptop because Windows dumped support for XP. If I turn that thing on all I get is red icons everywhere and warnings NOT to use it. It isn't even plugged in much less able to be used for anything but listening to music.What good is wireless if I have to connect my laptop to the modem? I will try this,will this give me some kind of idea of how to get internet service? Should I schedule an appt with a tech?  ATT is the worst and the repair guy installed ANOTHER  PHONE JACK.Thank You,Madelyn D Seele ... View more