About Debra Strole

I signed up for Hughes net service in May . We lived in remote area and Hughes. Net was our only choice. We had tried the local phone company. Which had old telephone lines we were repeatedly disconnected, then tried cell sevice which had poor coverage. Hughes.net seemed our only choice. When I siigned up the sales rep promised and charged us for Premier Service and said we would receive 5 mbs. We never had that speed. When I called to terminate the service. I was told I had to pay an ETF. Hughes misrepresented their service. I have been given 2 case #'s . I would like to know how to expedite this to a higher level. The last customer sevice rep was excellent but couldn't help me other than to send me a survey and guide me to this site. ... View more