SNAIL SERVICE OVER HERE (from 1-3, sometimes 4 Mbps)....I've been advised to seek help here. Here's a tid bit of background information regarding my issue(s): 14 Feb 2016: first call regarding slow speed after re-install at primary address. Ref #: 52598076. The "case" was not actually escalated as the rep assured me it would be, which I discovered when I called for a status update: -call completed by Abigail on 17 Feb 2016: Call ended on what seemed to be a positive note (Hughes Net is discounting our bill $20 a month for the next 6 months and paying for their "Home Tech Support")... # to home tech department: 877-833-1775 Ref #: 52657081 (for complimentary service). Home tech department escalated case back to Hughes Net after running various troubleshooting tests that indicated that my problem is rooted from Hughes Net itself, not my equipment. 21Feb2016: Ref #: 52712670 After being on phone for over an hour and 10 minutes Hughes net tech escalated the case, again. 27Feb2016: Ref #: 52811415 Supervisor emailed department about "prioritizing" case for sooner callback. No such callback has been made, apparently they plan to call me tomorrow (in which I will be unavailable). It's ludicrous for me to have to invest so much time trying to get what I've been paying for and for Hughes net to impose a $400 (or more?) early termination fee after throwing me in this insane loop with no resolution. Having to go to the library (30 minutes away) is crazy; I have a toddler, full-time job and full-time course load. I hardly have time to communicate with my closest friends and family. I would have rather passed on seeking support from this online community with my snail service over here, but I'm desperate for some sort of fix! Please don’t dare to have me spend another hour running speed tests and messing with my PC settings all over again – a tech needs to come out or the ETF should be waived!
... View more