I called customer service tonight to find out the process to terminate. They indicated the case needed to be escalated to tier 4 engineering before they can cancel my service without incurring a termination penalty. That was done back in January and apparently closed 1/30/16 without resolving the problem. I was told they are opening a new case and need to go through the process again. Any chance you can find out what is really going on? Based on our last conversation, engineers were aware of the problem and working on it. I would rather not terminate service if I can get it fixed or at least performing at some decent level. I invested in $400 worth of equipment that will be useless. Thanks Liz!
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