We've had HughesNet Voice for several years and every now and then we would find the phone would not work. This was usually solved by unplugging the ATA box and letting it site for a minute or so before plugging it back in. Four days ago it stopped working (no phone dial tone) and our unplugging it did not solve the problem. The two bottom lights are on (the bottom is solid, the next to bottom is flilckering) and there is no dial tone. Our internet is and email service is working. No connections have been changed since it was installed, but we checked them anyway to make sure they were correct and not loose. We live in a hilly rural area and our cell phones do not work at home, but we do have a backup satellite phone that works most of the time. I called the customer support line, went through the initial set of questions twice (our satellite phone often disconnects after 20-30 min), we were connected to a second person twice and the last time they said an engineer would call us back within 24hr. So far they have not called. Is there someone I can talk to who will be able to walk me through the troubleshooting of this. Since everything else (internet, email) is working fine, could it be the ATA box has failed?
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