About johnnymccoin

I changed from Wildblue to Hughes in April 2016 because I received a mailer that stated I could get 60GB for 49.99 a month. This was less than half of what I was paying for 27GB. I asked all kind of questions of the installer Skyview Solutions, Inc and was assured that I was getting 60GB of data. When they installed Hughes Net I was assured that I was getting 60 GB of  Data and that I could download movies as long as I used SD. I advised them that I had 4 computers in the house and was assured there was no problem. When My speed was slowed to a crawl I looked at the Status Meter and discovered that I was limited to 10GB of anytime coverage. I did call and complain before my 30 days was up but at that time I had no where to get service except Wild Blue and decided to try and live with it. Finally this month a new wireless service in my area started and I switched so that I get unlimited Data. Today I called and cancelled Hughes Net WO# 100416951 and was informed that I  would have to pay the cancellation fee and I could keep the equipment that I paid $299.97. I asked about returning the radio and modem and was informed that was not possible. Appears It will cost me about $685. to cancel my contract with Hughes.Net.  In summary I was told that I would receive 60GB of data and was not informed of the 10GB anytime Data . I am asking for some relief from Hughes and do not understand why they would not refund some of the purchase price on the equipment. I note that all of the telephone calls were  recorded and would appreciate someone reviewing them. ... View more

I received a mailer from Skyview Soluions and called 877-617-3781 and discussed at length. Was told I would get 60GB for 49.99 a month with 10 MB download and 1 MB upload. I was with Wild Blue for over 10 years and was paying $126. for 27 GB and jumped at the deal to get more for half the price. Skyview was out soon to install and I paid $299.98 for the equipment. At no time was it mentioned that there was only 10 GB of anytime use and the rest was at a reduced speed. It was even mentioned that I could download movies as long as I used SD and not HD. I explained that I had 4 computers in the house and was informed no problem. I was not provided a copy of the contract but used my finger to sign on the installer's cell phone. I was dumb because I did not find out all the facts of what I signed until I researched on line . I have now located a wireless provider with unlimited data and will get out and advise everyone I know in my rural area the facts. I am posting this privately and hope there is a way out. ... View more