You really should post a new topic under the "Tech Support" area of the Community. When doing so it would be helpfull if you were to include some details: Modem type: (HN7000s, HN9000, HT1000/1100, HT2000w) Plan level Connection Type: (wired or wireless) Operating system(s) in use Are you using a VPN connection? Have you checked your Modems SCC for current state and error conditions? (found by entering 192.168.0.1 into a browser)
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