Hi Amanda, my case numbers are 54411966, 54428745. I have misplaced a third one. I'm not an online chat type person. I don't know how to screen capture, but I followed those steps, noting the usage before disconnect. I have consistently had the same amount of lost usage. Forgive me, but it seems like anyone in any capacity with Hughesnet is denying that a problem I have properly troubleshot exists. Amanda, is 8MB per hour excessive? Please answer that, because if it is not excessive,I need to find a different provider. I have faith that the problem will be fixed, but it definitely exists.
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