I see I am not the ONLY Customer that gets jerked around and handled by the Pros at Customer Care Department. I had Gen4 installed Jan 19, 2017. I have been on the phone for hours and hours because I never get a consistent download speed of OVER 3 Mbps. Just tested and it is 3.1 Mbps download. I have logged many phone calls and many more hours trying to chase the problem from my system. About a month ago an agent in the upper level Tech Support plainly told me that it was "due to congestion and it woul not get better until they rolled out the latest and greatest Gen5 on April 1, 2017. Well they did and I still cannot get good service. Now they want ME to upgrade to the new satellite and Gen5 at MY Expense. I don't think this is going to make any difference. At least not seeing what I have been reading here in this community blog. So I do feel for you. It saddens me that you, and I, are being handled.
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