About Ken_king

The tech called at 6:45 PM.  He got here at about 8:20 PM.  By 8:40 PM he had aligned the dish and was getting a signal in the low 90s.  I had remembered during install that the tech had pressed on the dish near where the feedhorn arm goes below the dish and the signal went up so I pressed it and the signal went to about 105.  He said I had a bad dish too as well as it being loose.  He replaced the dish and now I have signal at the 109 - 110 level.   All I can say is Gino came, Gino saw and Gino conquered.     Thanks all,   Ken_king ... View more

Thanks Liz. ... View more

Checked and replied, thanks. ... View more

Nope, they never got here and no call back from the message I left.  I do realize it was a Sunday and maybe something might have come up.  Maybe they will call or show up today. ... View more

Liz,   As of 12:34PM it is a no show, no call, nothing.  I called the number you referenced above.  I talked with Ron Burgandy (sp?), call reference # 110586135 and he gave me the number to the dealer.  I called that number and it went to voice mail.  I left a message inquiring if they were infact coming out today.  Waiting for a call back.   Ken_king ... View more

Liz,  Thank you so very much.  I will be here on the 25th and look forward to showing the tech the issue.  And I am glad I found the Community too.   Ken_king ... View more

Thanks, GabeU.   Haven't seen anything yet, but I'll be patient.  Currently I have a snow situation and won't be messing with the dish until the signal drops so low that I have to go out and sweep it off.  At one point it dropped into the 30s and was starting to lose connectivity with the sattelite but after cleaning it off I am back into the mid to high 70s, not bad I guess with the weather. ... View more

Thanks Jezza, but it isn't "wobble" that it the problem, it is actual dish movement. I would readily accept "wobble" given the dynamics of the dish and wind forces, but taht isn't what I am experiencing.   The loose bolts are at the base of the dish assembly  where the dish attaches to the pole.  That plate has 3 bolts and a fine adjuster spaced 3.5" on center with slots to allow for assembly movement.  It appears when my installer achieved good signal (better than 94 per his conversation with me) he failed to tighten the three lockdown bolts.  Those slots are about 3/4"  in length and it appears the bolts are 3/8" which allows for 3/8 inch of movement around the vertical axis.   3/8" movement (based on my calsulations) equates to about 14 degrees of azimunth variation, which I am sure is absolutely unacceptable when trying to receive signal.   As to "escalting" my conversation with tech support I am sure I did that when I asked to speak to the supervisor.  While his English was much better then the first "script reader" his attitude sucked as he wasn't much for listening either and actually hung up on me as I was trying to explain what he seemed to be not getting..   Anyway, messing with it myself (just coarse adjustments) I have gotten over 80 on signal strength.  Maybe a little playing with the fine adjuster I can get it back where it needs to be and then lock it down. ... View more