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About skuphan
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04-16-2018
04:40 PM
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04-16-2018
11:05 AM
Thank you for the advice. I will report back tonight after I try and watch "Lost in Space" again
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04-16-2018
10:06 AM
My Netflix was on Standard. I just switched to Low and I will see if that makes a difference. But I thought Standard .7 GB per hour would be fine for me to stream.
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04-16-2018
09:30 AM
1 Kudo
There were no weather issues where I am. I have lost faith in Gen 5 being consistent. I try to watch a youtube video and it just buffers (Yes, I switch it to non HD, Yes, I have even toggled the data saver) But somedays it streams perfectly. I pay for the 50GB and it has been a year so my price is going up and I think I will be just dropping down a level. I also tried to connect to MLB the Show 18 Diamond Dynasty section (do this all the time - it is not streaming an online game just grabbing data) and it didn't connect. It is just painful when it is so inconsistent. My wife and I wanted to watch a new show on Netflix together last night and after 4 minutes with 5 long pauses for buffering we gave up.
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Performance
02-24-2018
08:20 PM
What is going on. This morning download 22 mbps and now less than 1 mbps
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Performance
12-10-2017
08:23 AM
Morning Test - Download speed is better but upload is not where it should be now. I ran 10 tests and am sharing the average one.
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12-09-2017
03:19 PM
I am writing my own thread now. It has been a couple of months of slow speeds. They have improved and now during the day it may reach up to 10 mb/sec download and at night I am lucky to get 4mb/sec but that still isn't what I am paying for. Video's keep buffering or taking a long time to load. (yes, I have switched off the video data saver to see if that helps) Music streams Ok but it does go out and can't work. At night it is worse. I am going to do more speed tests and begin posting them here because that is what @Liz said to do. I have switched between the Hughes HT2000W wireless router and my Netgear Nighthawk router to see if that changes anything and have ran test hardwired. Below is my latest test will begin testing morning, noon, and night. I hope they credit my account until the fix is stable and what I was getting in the beginning. When I switched to Gen 5 in the Summer time I thought they have finally improved their network for the 21st Century. I have faith they will find the fix and I have been a long term customer since 2004 when it was Direcway. Test 1 today Test 2 today
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Performance
10-27-2017
10:38 PM
It’s killing me at night. No updates. Not getting better. No explanations. No timeline. @Liz do you have anything for us? Just watching things buffer buffer buffer
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10-18-2017
08:33 PM
@Liz any updates. It’s been 2 weeks and it is still slow at night here. Im thinking we should get partial refunds due to partial service.
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10-06-2017
07:35 PM
Thanks for responding @corrosive. I have been dealing with these same issues in beam 68 and have talked with tech support and @Liz
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10-05-2017
09:46 PM
These will be Free dispatches to make adjustments at our site, right @Liz
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09-27-2017
06:41 PM
Sorry Liz I did that too and it is still slow. Today is a little better at 9mb down but not where it should be or has been.
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09-26-2017
09:09 PM
My internet is awful slow. Won't even load up testmy.net I was on with tech support Saturday and they said San Diego was having bad weather. I referred to beam 68 having problems and then They talked to advanced tech support which stated engineers were working on a problem. Will I be prorated for my poor experience since Saturday?
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08-26-2017
10:40 PM
I just disabled the video saved and it seems to be working now. Why would this help? Just curious
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06-17-2017
11:36 AM
1 Kudo
After linking my bridge at my friends house everything now works. I can change colors using Alexa and also remotely control my lights from a far. Thanks for your help
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06-09-2017
08:17 PM
I also posted in the Third Party section as well: I am trying to link my Phillips Hue bridge so I can use ifttt with my Echo Dot to control the color of my lights. Has anybody ever had success linking their bridge so they can use the geofencing feature or the ifttt functions with their lights? I am on Gen 5 and using my own router Netgear Nighthawk r6900
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Modem
06-09-2017
08:12 PM
I am trying to link my Phillips Hue bridge so I can use ifttt with my Echo Dot to control the color of my lights. Has anybody ever had success linking their bridge so they can use the geofencing feature or the ifttt functions with their lights?
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