Another piece of advice tech support gave is, when the internet is not working properly, to run a System Status check at systemcontrolcenter.com and write down the code so that they can find a fix for the problem. Hello?!? When the internet is down, I can't possibly run a system status! Sure, I can use my cell phone but that won't get me to my connection. If it does, I can't see how!
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I am so frustrated! HughesNet is the absolute worst internet service I've ever had. My internet goes in and out constantly, but it's out more than it's in. The lights on the modem go out when the internet goes out and I try to call HughesNet but, since my phone is through HughesNet, I can't make a call. I can use my cell phone but that's burning through my plan minutes just getting through their voicemail. The system can never hear my response even though I'm screaming loud enough for my neighbors to ask if something is wrong. The service has been horrible since day one. I was told that I'd be able to stream movies with this system or download OnDemand programming to watch later. HA! I can't do either one! In one conversation with HughesNet, I was told that I'd need to upgrade to a bigger plan in order to do any streaming or downloads. That is a direct contradiction to the sales pitch I got when I ordered the system! When I finally got through on my cell today, their new answer was that if it's not down now, they can't fix anything. OR, I could upgrade to their new Gen5 for about the same amount of money that I'm paying now and I'd get twice the data to use! How am I going to use any of their data if the internet connection continues to drop off? Oh, and I'd incur an additional 2 year commitment! No, thanks! I'm done! The technician offered me free "tokens" today for additional data, too. What part of "my internet isn't working" do you not understand? If I can't get on the internet, I don't need tokens. I need an internet connection that works! I've endured this lousy internet service as long as I can. I'm finding another internet provider ASAP!
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