Hi Chris11, Called Hughes Support yesterday about latency issues. I am a subscriber of Gen4 Prime SP-D. They listened and said I had a tech issue. Told me transferring me to a tech support team. Instead it was a call center in the US that was selling service contracts to correct Hughes problems. One look $129 or $57 per month. I cannot update windows because Microsoft says the latency makes my computer look like a security threat. Have also gone to Windows update store and tried to download the necessary file with no joy. I either take my desktop to another connection in the city or download the files needed and put on thumb drive. My average latency is about 1000 msec or one sec rounded off. Windows 7 64 bit on this computer. Cat 6 cable direct to modem still no joy. I run the diagnostics from http://192.168.0.1 and on Hughes Website and they are all green. Have brought another desktop computer with Windows 10 and tried to update and still not joy. Hughes seems to be trying to increase their revenue stream by throttling and then the squeeze of a high pressure sales person in a bull pen somewhere playing on desperation to get one more recurring expense. I always get a Code 80072EE2 when the down load finally pucks. Suggestions?
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