I spoke with tech support yesterday (Hernandez & ?) about connection problems(no system light) & I also informed them that previously the system light would go out in the middle of me being on the internet. I was instructed to reinstall the modem. It did work for about 15 minutes & then the problem started again. I called customer support again & reached a different rep "Ella " who, (at first) couldnt match the phone number listed with the account but she told me to wait for 2 hours while the system loaded. She was laughing during the discussion so I doubted her information. After I hung up with her I unplugged the modem & plugged it back in & went thru to process of reintalling the modem again. It worked so I began & finished my internet activies at a .gov site for that time period. I unplugged the modem when I was finished but when I went to retrieve more information from a .gov site, I plugged the modem in and the same problem started again. I had to reinstall the modem again just to connect to the Gateway like previously. Do I need a new modem? Is someone altering or trying to assimilate my account & modem?
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