Sorry, but this is a total joke, and not at all what we are paying for. I've tried really hard to remain patient and not get too frustrated, but now the answer is basically that there is no answer, the "fix" probably wont actually fix anything, and we are just waiting for more and more "adjustments".... This is not directed at all at Liz, as far as I can tell this is totally out of her control and she's been doing what she can and telling us whatever she can, thank you for that Liz. But this is just to everyone else- something very obviously was changed a couple of weeks ago. I'd wake up, hop on the computer, and check the speed (being a curious new customer to satellite internet) and speeds would normally be 30-40-50+ Mbs download. And they would generally stay at 30+ throughout most of the day, with a predictible slow down after about 5pm for a few hours, most of the that time web browsing was still very acceptable, streaming HD might be a little difficult, but otherwise still usable. After adjusting to the latency, I was overall pretty happy with my new satellite internet, I had enough data for most of whatever I wanted including a decent amount of Netflix streaming. Then a little over 2 weeks ago, things changed dramatically. Now the fast times of the day are ~5 Mbs and the evenings as you all know are unusable. So the potenial is there (or was there) and we just aren't getting it anymore. And no fix in sight? 2 more years of this? Nope, I'm not paying for this "service". Thanks again Liz for trying to help...
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