We have your service for over 3 years now and only use it as a back up. It is the worst service ever. Your customer service representatives have no clue what they are talking about. Your tech came out 2 weeks ago and told us that our intermittent service was because of a tree blocking the signal. We paid to cut down a tree we loved and the connection is just as bad or worse. On 7/27 I was told it was the moden and that a new modem would be shipped to me overnight, order #105247194. I'm still waiting for it. In the meantime I've call the customer service line Friday, Monday and today and everytime I get a different response. Does anyone know what is going on? Can anyone at HughesNet assist with this issue? I pay for Expedited Service...that's a joke. Very dissatisfied customer right now.
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