Another 3 hours on and off the phone with hughesnet technical "support". Since I spoke with advanced technical support yesterday and they were supposed to call back - I asked to be connected with advanced technical support and/or a manager. Once I was transfered to "In home technical support" a pay for service company and I was not told in advance I was being transferred to them. 3 times when I asked for a manager I was hung up on - never did get a manager. I have been told that advanced support tried yesterday - but all she did was try to map port 21 with no success. She did not know which of the many ip addresses we were seeing should go in the port mapping page. She said a manager would call me. Now ATS refuses to take my case. Manager's refuse to call or take a call and the only option I've been given is to pay $100 in advance for the "in home" company to give it a try with no assurances that they know what their doing or if they can do it. I've also been told by first line support that it is not possible, that it is vpn related or that it is software related. I would be happy to stipulate to any of these if they could back it up (which they haven't). Others on Gen5 have gotten ftp connections (as stated in this thread), and, in the port mapping section of the system control panel FTP is given as an option. Guess I will call corporate tomorrow and see if they answer the phone or can connect me to someone with the technical knowhow to help. I If Hughesnet refuses to give support - where am I to turn.
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