Thanks for posting, we certainly would like to address your concerns. I pulled up your account and ran remote diagnostics on your site, and from what I can see everything is working normally. We do have other customers in the same boat as you, so engineering is already investigating and working on a resolution for the dropped calls. Your patience and understanding are appreciated while they work to address this.
Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
... View more
So I never got this to work even after disabling uPNP, enabling DMZ mode, etc... Is there anyone from HughesNet network support on the forums? This worked fine with the Gen4 system with much higher latency and packet loss. Since my upgrade to Gen5, it's no longer working. My Gen5 connection is way more stable and has almost no packet loss as compared to the old Gen4 system. I would expect this to work even better on Gen5, not be completley broken. To rule out a faulty cell spot, I took the same cell spot to a different location on a wired Internet connection and it connected right away. It seems like some traffic is being blocked or dropped on the Gen5 network that's preventing this from working especially if there's other people having the same issue. Can someone from HN please reach out? I can gather all my relevant network information to help troubleshoot the issue.
... View more