I understand it's not a perfect system, and that there will always be things that are out of their control. But I do find it frustrating that it was down for at least 8 hours that I'm aware of, and that they couldn't even manage a recording stating that the system is out. It's frustrating to have to guess as to whether it's your equipment or theirs. Yes, you start guessing after not being able to get through that it's bigger than just you, but still. And while they can't guarantee service, the contract we have is priced on 24 hour availability. But, based on the pricing plan, it comes out to about $0.17 per hour. The $1.40 or so they would pro-rate your bill doesn't begin to make up for the frustration, or the loss of work time for some of us. I'll be honest, it's better than what we had before but, if I had any other options, I'd go with it.
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