When we first got our Gen5 it made things seem lilke we had a great ISP and our home became modern with ability to stream movies, YouTube, Amazon music etc. We had ZERO speed problems. It was INCREDIBLE!! We were getting speeds in excess of 40 mbps down and 20 up. Fast forward 2 months from signing the contract.....No way you can stream a movie at any point during the day or night, music won't play without buffering and working from home like I normally do (web based, no VPN connection) is now impossible. I constantly get speeds of 1 mbps or less during the day and especially after 430 EST. You may as well send smoke signals. I am tired of running test after test, replacing the 'radio' on my dish and then test some more only to have the exact same results. I have read in other forums that the engineers are 'working on it' and have been for 6 months. Well, they need to work faster. I am paying over $100+ a month for a service I can't use. If I didn't pay my bill for 6 months, you can guarantee someone would be "working on me" to pay my bill. I'm also tired of the support teams telling me that te problem is on my side and with my PC, and being talked to like an idiot. I do IT for a living and I can PROMISE you that the problem lies on the HughesNet side of the house. I have been sold a service that does not serve me in any way. Can anyone tell me when this id going to be fixed? I am seriously contemplating not paying this month or any other month until this service is back to the levels that were promised and guaranteed.
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