Trying to find the right place to let all the people know that several 100 7000 series modems, some 9000 and maybe even some Gen 5s are self downloading and Hughes NOC and engineers have not been able to address the phenomena. This started as early as a year ago, and got worse in January. Hundreds of people have disconnected the router from the modem and then watched the tx and rx continue to indicate usage, and after an hour or so plugged it back in and all data is gone.
Hughes NOC and tech support continue to say that they've never heard of the problem; that a customer is the first call ever - even though there is a record of the same customer calling many times. They are passing out free tokens to many people over the issue - especially ones who have called the government agencies regarding the issue.
Harder to shut down the wifi on Gen 5s, but we have on a couple and seems the problem may be on a couple of those as well.
So the body of this thread seems to negate the actuality of those several hundred modems. Hopefully Hughes NOC can get it straight and train ALL the people in teling the actuality of the situation. Some do tell the truth, most tell some version of a non truth when faced with this issue.
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